Handling user challenge in human-agent interaction
Project Description

Agents such as robot, chatbot, voice agent, smart speaker, etc. would sometimes face user
challenges including language abuse, sexual harassment, and avoidance in daily human-agent
interactions. Sometimes, agents would also face its own breakdown or mistakes. This project aims to explore how agents handle the challenges may affect human perception on their emotional intelligence and proposes appropriate designs.

Supervisor
MA Xiaojuan
Quota
3
Course type
UROP1100
UROP2100
UROP3100
UROP4100
Applicant's Roles

- Identify how to handle such challenges in human-human interaction
- Design strategies for agents to handle user challenges
- Evaluate agent designs

Applicant's Learning Objectives

- Understand motivations of HCI research
- Get familiar with human-agent interaction design
- Use existing tools such as text mining, voice recognition

Complexity of the project
Challenging